Call Center Executive Job

Total IT Solutions

Vacancy

Not specific

Job Responsibilities
  • Manage large amounts of inbound and outbound calls in a timely manner
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
  • Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
  • Maintains call center database by entering information.
  • Keeps equipment operational by following established procedures; reporting malfunctions.
  • Accomplishes sales and organization mission by completing related results as needed.
Employment Status

Full-time, Part-time

Educational Requirements
  • HSC, Bachelor degree in any discipline
  • Skills Required: Call Center, Customer Care, Customer Service, Digital Marketing
Additional Requirements
  • Age 22 to 30 years
  • Both males and females are allowed to apply
  • Females are encouraged to apply.
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Shift wise duty. Minimum 3 night shift per week.
Job Location

Dhaka

Salary
  • Negotiable

Read Before Apply

Send your Resume to hr.totaltvs@gmail.com within June 14, 2019.

*Photograph must be enclosed with the resume.

Apply Procedure

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